Terms of service

Overview

Welcome to Avelune. These Terms of Service govern your use of our website and the purchase of products from us.

Throughout these Terms, the terms “we”, “us” and “our” refer to Avelune.

By visiting our website, browsing our store or purchasing a product from us, you agree to these Terms of Service. Please read them carefully before using our website.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. Our Online Store

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

You must not use our website or products for any unlawful or unauthorised purpose or violate any applicable laws while using our services.

We reserve the right to refuse service where reasonably necessary and permitted by law.

2. Products and Product Information

We make reasonable efforts to display our products, descriptions, photographs, colours, dimensions and other information as accurately as possible.

However, the appearance of colours and products may vary depending on your device or screen settings.

Product packaging may also differ from images displayed on our website.

We reserve the right to modify our product range and discontinue products at any time.

Nothing in these Terms limits your rights where a product is faulty, damaged, misdescribed or otherwise does not meet the standards required by applicable consumer law.

3. Prices

All prices are displayed on our website and may be changed from time to time.

The price charged for an order will be the price displayed and confirmed at checkout when you place your order, except where there has been an obvious pricing error.

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

4. Orders

After placing an order, you should receive an order confirmation at the email address you provided.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • We identify an obvious pricing or product-information error

  • We reasonably suspect fraudulent activity

  • We are unable to fulfil or deliver the order

If we cancel an order after payment has been taken, we will provide an appropriate refund.

Please ensure that your delivery address and contact information are accurate before submitting your order.

5. Payment

We accept the payment methods displayed at checkout.

By providing payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. We do not directly control the processing times or systems of these providers.

6. Shipping and Delivery

We aim to provide accurate estimated delivery times wherever possible.

Delivery estimates are not guarantees unless expressly stated otherwise. Delays can occasionally occur due to circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

If you believe your order has been lost, significantly delayed or incorrectly delivered, please contact us at support@avelunepets.com.

7. Returns, Refunds and Cancellations

Returns, refunds and order cancellations are governed by our Returns & Refund Policy, which should be read alongside these Terms.

Nothing in our Returns & Refund Policy or these Terms limits your statutory rights under UK consumer law.

For assistance with a return or refund, please contact support@avelunepets.com.

8. Pet Product Safety

Please ensure that any product purchased from Avelune is appropriate for your pet and used according to the product instructions.

Pets should be appropriately supervised when using products where supervision is recommended.

Stop using a product if it becomes damaged or appears unsafe for continued use.

Nothing in this section excludes or limits liability where doing so would be unlawful.

9. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment processors, delivery providers and other ecommerce services.

Your use of certain third-party services may also be subject to the relevant provider's terms and policies.

We are not responsible for third-party websites that are not under our control, except where applicable law provides otherwise.

10. Website Availability

We aim to keep our website accurate, secure and available, but we cannot guarantee that access will always be uninterrupted or error-free.

We may occasionally update, modify or temporarily suspend parts of the website for maintenance, security or other operational reasons.

11. Intellectual Property

Unless otherwise stated, the Avelune name, branding, website design, written content, graphics and other original materials created for our store are owned by us or used with appropriate permission.

You may not reproduce, distribute, sell or commercially exploit our protected content without permission, except where permitted by law.

12. Prohibited Uses

You must not knowingly use our website to:

  • Commit or encourage unlawful activity

  • Transmit malicious software or harmful code

  • Attempt to gain unauthorised access to our website or systems

  • Collect or misuse another person's personal information

  • Interfere with the security or operation of our website

  • Engage in fraudulent activity

We may restrict access to our services where we reasonably believe these Terms have been seriously violated.

13. Personal Information

Your submission and use of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect personal information.

14. Liability

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits your statutory consumer rights or our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

15. Changes to These Terms

We may update these Terms of Service from time to time, for example to reflect changes to our business, website, products or applicable laws.

The latest version will be made available on our website.

Changes will apply from the date the updated Terms are published and will not unlawfully affect rights that have already arisen.

16. Governing Law

These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms prevents consumers from relying on rights available to them under applicable law.

17. Contact Information

If you have questions about these Terms of Service, please contact:

Avelune Customer Support
support@avelunepets.com

Avelune
For Every Companion